Refund policy

Return & Exchange Policy

All sales are final unless the item is defective, damaged, or the wrong one was sent.

All our products are unique and produced only once ordered, and changes to your order are not possible once it has been received. It is very important you order the right size - reshipments/refunds will not be given for buyer error or remorse.

Unfortunately, we cannot accept returns gift cards.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Follow the instructions below:

• Reach out to our customer support team with pictures showing the issue within 30 days of the shipment being delivered for a replacement of that item. The item must be unused and in the same condition you received it.
• If 30 days have gone by since you received your purchase we will not be able to offer you a replacement. 
• Once pictures of your item(s) issue are received and inspected, we will notify you of the approval or rejection of your reshipment. Then, we will send you an email to notify you that a reshipment has been processed and the replacement is on its way. 

Please do not send your purchase back without talking to our customer support team at support@botthreads.com

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet after receiving confirmation from our team, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted (5-10 business days, depending on your banking institution).